Home & Patio

What is not covered under your guarantee?

• Acts of God such as wind, hale, lightning, extreme weather conditions, and other accidents • Air locks • Cleaning of hot tub or clearing of electrical wiring • Commercial (non-residential) use. • Customer education (reprogramming/unlock of system/reset filter cycles) • Damages due to inattentiveness, neglect, abuse, vandalism, foreign objects in the system • Fading due to natural aging, excessive chemical use • Failures due to power surges, black outs, power shorts, reboots, etc. • Freezing and the resulting damage due to in-attendance • Fuse blowing (0.3 amp 240V on the circuit board that indicates external power issue) • Loosened union joints or aging of rubber gaskets of external plumbing components • Perma-Seal base (failure can only happen from handling) • Poor water flow in waterfall due to plugged water fall screens • Reinstallation of hot tub due to the complete removal • Removal of any kind of debris that is found anywhere within the system. • Removal of hot tub due to the inaccessibility • Seasonal shutdown error and damages • The issues raised beyond the Manufacturers control and is not an actual failure of product • Travel charges for hot tub repair due to the distance • Damage due to irregular/improper winterization. • Damage due to irregular equipment checks and maintenance. • Drain and refill of the spa water before and after service.

Please ensure you have read over our non-warranted guarantee guide prior to submitting a guarantee request.

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- Hover here to view the guide -
 

All non- warranted requests will be charged at our regular service rates.

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Questions, Concerns?

Call or Email us.